Refund & Cancellation Policy

Term & Conditions

COURSE BOOKING TERMS AND CONDITIONS

1. BASIS OF AGREEMENT

1.1 These terms apply to any services offered by JDK Coaching (“the Company”). Such services may include:
(a) Transformational Coaching (individual or group); and
(b) Creative Mentoring(individual or group).

1.2 Any Order which you seek to place with the Company through the Company’s website or otherwise constitutes an offer by you to purchase the relevant services subject to these terms and conditions to the exclusion of all other terms and conditions.

1.3 Your Order shall only be deemed to be accepted by the Company when the Company notifies you in writing, usually by email, that your payment has been successfully received. Then a contract between you and the Company shall come into existence on the basis of these terms and conditions and any additional terms set out (the Contract).

1.4 The Contract constitutes the entire agreement between you and the Company. You shall not be entitled to rely on any statement, promise or representation made or given by or on behalf of the Company which is not set out in the Contract.

1.5 Any example coaching or training sessions or presentations, descriptive matter or advertising issued by the Company and any illustrations or descriptions of services, brochures or website are issued or published for the sole purpose of giving an approximate idea of services described in them. They shall not form part of the Contract or have any contractual force except where expressly provided in these Terms and Conditions.

2. SUPPLY OF SERVICES

2.1 Subject to receipt of the Charges by the Company in full, we shall supply services to you in accordance to the Contract.

2.2 We shall have the right to make any changes to services which are necessary to comply with any applicable law or safety requirement which do not materially affect the nature or quality of the Course, or which we consider desirable or appropriate in connection with services.

3. CHARGES AND PAYMENT

3.1 The charges for services (the Charges) shall be as described on this website at point of purchase, or as in your quote (within the noted validity date stamp).

3.2 Payment in full of the Charges shall be received by the Company in cleared funds before services booking systems will be made available, unless by prior written agreement with JDK Coaching.

3.3 Should the Charges not have been paid in accordance with the Contract you will not be send or receive services until the full amount is paid.

3.4 Creative Warriors is a Subscription Contract. The subscription will be collected on an annual basis until You cancel the Subscription.

3.5 All amounts payable by you under the Contract are inclusive of amounts in respect of value added tax chargeable for the time being.

3.6 Subject to clause 4, Charges are non-refundable.

4. CANCELLATION

4.1 You may cancel the Agreement by notice in writing at any time up to 14 days after the the Charges payment date (subject to clause 4.4 and 4.4). It is your responsibility to ensure and confirm that any notice of cancellation has been received by the Company and that you have received an acknowledgement of receipt from the Company. In the event of your cancelling the Agreement in accordance with clause 1 of this Agreement the Company will retain any deposit paid but the balance of the Charges shall not be payable by you.

4.2 In the event of your cancelling the Agreement other than in accordance with clause 4.1 any deposit or Charges paid will be retained by the Company as outlined below.

4.3 If You wish to change the agreed date and/or time, of a SOLO Session Booking, you will provide the Company with at least 48 hours’ notice. Failure to provide the Company with the appropriate notice will result in you being charged for the Session, whether or not this has taken place.

If You wish to withdraw from of a GROUP Session Booking, you will provide the Company with at least 48 hours’ notice, and cancel your place through the booking system, Calendly. Failure to provide the Company with the appropriate notice will result in you being charged for the Session, whether or not this has taken place.

In the event of your being unable to attend on the dates you originally booked, the Company will use reasonable endeavours to accommodate requests for transfers or rescheduling to alternative dates or alternative courses but shall be under no obligation to grant such requests. If it is not possible to arrange for you to attend an alternative course any deposit or Charges paid will be retained by the Company.

4.4 All course cancellations must be sent to us in writing by email to hello@jdkcoach.com, or by returning to your confirmation email and clicking the ‘reschedule’ link. We cannot accept verbal session cancellations.

This policy applies for all course bookings made with us, over the phone or through our websites (www.jdkcaoch.com and www.creativewarriors.uk).

4.5 Substitute delegates cannot be used, unless approved in writing by the Company.

4.6 Should the Company be unable to deliver a session, either;
i. A substitute Coach may be provided, or
ii. the session will not be deducted from your total, and an alternative date and time will be agree for delivery.

4.7 Group sessions can contain up to 9 members, but have no minimum. If you are the only attendee, the session will run as an extended 1-1, following the theme of the advertised session.

5. SICKNESS AND ILL HEATH

5.1 If our performance of any of our obligations under the Contract is prevented or delayed due to sickness or ill health or the sickness or ill health of any of our employees, agents or subcontractors we shall inform you as soon as is reasonably practicable and such sickness or ill heath shall constitute a Force Majeure Event for the purposes of clause 9.1.

6. INTELLECTUAL PROPERTY RIGHTS AND CONFIDENTIALITY

6.1 We have spent considerable time and costs in the development of our coaching and mentoring systems and processes and all the information which we, our employees, agents or subcontractors provide in relation to the services and in the materials, including but not limited to information provided orally, in writing or electronic form and delivered in lectures, seminars, discussions, coaching and mentoring sessions (the Materials). You acknowledge and agree that such information and materials may be confidential in nature and contain valuable trade secrets, technical and commercial know-how, specifications, inventions, processes and initiatives. You shall not make or permit the making of any copies, reproductions, recordings, interpretations or analysis of materials and shall restrict disclosure of any confidential information to such of your employees, agents or subcontractors as need to know it for the purpose of performance of the Contract, and shall ensure that such employees, agents or subcontractors are subject to obligations of confidentiality and obligations prohibiting the reproduction of materials corresponding to those which bind you.

6.2 All Intellectual Property Rights (defined below) in or arising out of or in connection with the Contract and in the Materials shall be owned by the Company and nothing in the Contract shall grant you any Intellectual Property Rights.

6.3 For the purposes of this clause 6, Intellectual Property Rights means all patents, rights to inventions, utility models, copyright and related rights, trade marks, service marks, trade, business and domain names, rights in trade dress or get-up, rights in goodwill or to sue for passing off, unfair competition rights, rights in designs, rights in computer software, database right, topography rights, moral rights, rights in confidential information (including know-how and trade secrets) and any other intellectual property rights, in each case whether registered or unregistered and including all applications for and renewals or extensions of such rights, and all similar or equivalent rights or forms of protection in any part of the world.

6.4 This clause 6 shall survive termination of the Contract.

7. LIMITATION OF LIABILITY

7.1 Nothing in these Conditions shall limit or exclude our liability for:
(a) death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors;
(b) fraud or fraudulent misrepresentation; or
(c) breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession).

7.2 Subject to clause 7.1:
(a) we shall under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with the Contract; and
(b) our total liability to you in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the Charges paid under the Contract.

7.3 Except as set out in these Conditions, all warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the Contract.

7.4 This clause 7 shall survive termination of the Contract.

8. TERMINATION

8.1 Without limiting our other rights or remedies, we shall have the right to terminate the Contract or cancel any Order immediately by notice to you.

9. GENERAL

9.1 Force majeure:
(a) For the purposes of this Contract, Force Majeure Event means an event beyond our reasonable control including but not limited to strikes, lock-outs or other industrial disputes (whether involving the workforce of the party or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or subcontractors.
(b) We shall not be liable to you as a result of any delay or failure to perform our obligations under this Contract as a result of a Force Majeure Event.
(c) If the Force Majeure Event prevents the Company from providing any of the Services for more than 6 months, we shall, without limiting our other rights or remedies, have the right to terminate this Contract immediately by giving written notice to you.

9.2 We may at any time assign, transfer, charge, subcontract or deal in any other manner with all or any of our rights under the Contract and may subcontract or delegate in any manner any or all of our obligations under the Contract to any third party.

9.3 No failure or delay by the Company in exercising any right or remedy under the Contract or by law shall constitute a waiver of that or any other right or remedy, nor preclude or restrict its further exercise.

9.4 If a court or any other competent authority finds that any provision of the Contract (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed deleted, and the validity and enforceability of the other provisions of the Contract shall not be affected.

9.5 Except as set out in these terms and conditions, any variation, including the introduction of any additional terms and conditions, to the Contract shall only be binding when agreed in writing and signed by the Company.

9.6 This Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with, English law, and the parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.

WEBSITE USAGE

You will be able to access most areas of these Websites without registering your details with us. Certain areas of these Websites are only open to register JDK Coaching users.

We may revise these terms and conditions at any time by updating this posting. You should check these Websites from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.

SERVICE ACCESS

LINKS TO AND FROM OTHER WEBSITES

REGISTRATION

DISCLAIMER

DISCLAIMER

GOVERNING LAW AND JURISDICTION